Returns are falling
Lighting returns dropped to 1.1% after the new sizing guide.
PositiveCommerce
A hands-on workspace for merchandising, order operations and customer purchase behavior.
Merchandising spotlight
This weeks featured collection
Desk setups that work harder.
The Workspace Edit is outperforming the homepage average with a 6.8% conversion rate and a $182 basket value.
+28% conversion since feature
The order tape
Every paid order entering the store now
Olivia Chen#NV-10482 3 items$548.00New
Marcus Rivera#NV-10481 1 item$249.00Paid
Ava Patel#NV-10480 4 items$1,290.00Packed
Ryan Cooper#NV-10479 2 items$326.00Paid
Margin momentum
Gross margin performance against the store target
Merchandising cue: gross margin is now 8 points above target, led by bundle sales and accessory attach rate.
Basket composer
What customers are adding together
Single item32%
2 items38%
3 items19%
4+ items11%
Fulfillment control tower
Todays order handoff, warehouse pace and carrier capacity.
Next carrier cutoff in 41 min
18
Scan queue
Orders awaiting pick
42% complete
12
Pack bench
Orders being packed
68% complete
14
Carrier handoff
Ready for collection
86% complete
SLA forecast: 96% on timeTwo express orders need a scan before the 13:30 pickup.
Promotion test bench
A single promotion with its actual trading impact
Active code
AURORA20
20% off selected audio. Ends Sunday at 23:59.
184Uses
$8.4KRevenue
3.9Return
Commerce signals
A short list of decisions worth making today
Pickup capacity
The 13:30 carrier collection is 86% full. Add one more cage.
Action neededNew customer lift
First-time buyers are adding 0.4 more items per order this week.
OpportunityCart recovery workbench
The current abandoned-cart sequence and its payoff
After 30 min
Reminder email684 shoppers in sequence42% open rate
After 4 hrs
Dynamic product message402 eligible shoppers18% recovery rate
After 24 hrs
Limited stock nudge186 eligible shoppers9% recovery rate
Returns intelligence
Why customers are sending items back
Changed mindMost common for accessories38%
Fit or sizeLighting and furniture26%
Damaged in transitDown 3.2 pts this month14%
Not as expectedImprove product detail pages12%
Customer loop
From first order to loyal buyer
1First purchase1,284 customers100%
2Second order486 customers38%
3Loyal customer212 customers16%
4Advocate84 customers7%
Retention win: loyalty members reorder 21 days sooner.